Refund & Cancellation Policy

Paid plans are monthly subscriptions: each payment covers one billing period of access and is taken automatically until you cancel. This page explains what does and does not get refunded, and it is worth reading closely because two different things both involve the word "credits back" and they are not the same thing.

1. No refunds on unused credits or chat

Once a subscription payment is taken, it is ordinarily not refundable for change of mind, whether or not the credits or chat messages for that period were used. Credits expire at the end of each billing cycle and do not roll over; cancelling does not refund the period already paid for. This also applies to the free credits given at signup. Choose a plan size you actually intend to use.

These rules do not remove mandatory consumer rights. A duplicate or unauthorised charge, a material failure to provide the purchased service, or another situation covered by applicable law can require a refund or other remedy. Contact us with the purchase reference and issue. We do not require you to waive statutory rights to use support.

2. Failed or stopped jobs and credit returns

Starting a generation reserves its credit cost. Failed jobs return credits actually taken for that job. Stopping a job through the app also returns eligible job credits under the cancellation flow; stopping an already completed job does not undo its charge. Refund processing can be delayed if a database or provider fails and may be retried automatically. Contact support if the balance does not recover.

This is not a monetary refund. No money moves. It is an accounting correction: the job credits go back to being available to spend on something else.

Credits are not returned when:

• The generation succeeded but you did not like the result.
• The job was already complete when you attempted to stop it.

3. Duplicate or mistaken charges

If you were charged twice for the same purchase, or charged an amount that does not match what you bought, write to tulipaimodel47@gmail.com with the payment reference from Razorpay. Genuine billing errors are corrected.

4. Cancellation

You can cancel your subscription at any time from the account panel in the workspace. Your plan stays active until the end of the current billing period, then stops — no further charges are taken. Cancelling does not refund the current period, and unused credits and chat quota from that period are not refundable.

4a. Voluntary support payments are non-refundable

Amounts paid through the voluntary support or donation link are contributions, not purchases. They do not grant credits or subscription benefits, and they are ordinarily not refundable for change of mind, subject to applicable legal rights. If a support payment was taken in error (for example a duplicate charge), write to tulipaimodel47@gmail.com with the payment reference from Razorpay and genuine errors will be corrected.

5. Contact

Billing questions: tulipaimodel47@gmail.com.