Refund & Cancellation Policy

Paid plans are monthly subscriptions: each payment covers one billing period of access and is taken automatically until you cancel. This page explains what does and does not get refunded, and it is worth reading closely because two different things both involve the word "credits back" and they are not the same thing.

1. No refunds on unused credits or chat

Once a subscription payment is taken, it is not refundable for cash, whether or not the credits or chat messages for that period were used. Credits expire at the end of each billing cycle and do not roll over; cancelling does not refund the period already paid for. This also applies to the free credits given at signup. Choose a plan size you actually intend to use.

2. Failed generations are handled differently, automatically

When you press Generate, credits for that job are held, not spent, until the job finishes. If a generation fails for a reason that is not your fault, the credits held for it are returned to your account balance automatically, the moment the failure is recorded.

This is not a monetary refund. No money moves. It is an accounting correction: you were never actually charged for something that did not happen, so the credits simply go back to being available to spend on something else.

Credits are not returned when:

• The generation succeeded but you did not like the result.
• A request was rejected for violating the Terms of Service.
• You cancelled or changed your mind after a job had already started.

3. Duplicate or mistaken charges

If you were charged twice for the same purchase, or charged an amount that does not match what you bought, write to tulipaimodel47@gmail.com with the payment reference from Razorpay or PayPal. Genuine billing errors are corrected.

4. Cancellation

You can cancel your subscription at any time from the account panel in the workspace. Your plan stays active until the end of the current billing period, then stops — no further charges are taken. Cancelling does not refund the current period, and unused credits and chat quota from that period are not refundable.

5. Contact

Billing questions: tulipaimodel47@gmail.com.